PRIVACY POLICY

Theraply Ltd (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Theraply Ltd.

This Privacy Policy applies to our website https://www.theraply.online and its subdomains (the “Service”), as well as any related applications operated by Theraply Ltd. By accessing or using our Service, you confirm that you have read, understood, and agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

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Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy:

Company: refers to Theraply Ltd, a company incorporated in England and Wales with company number 16855030 and registered office at Apartment B55 Ambassador Building, 5 New Union Square, London, England, SW11 7BP. 

Country: United Kingdom.

Client: any individual who uses the Service or books sessions through the platform.

Device: any internet-connected device such as a phone, tablet, or computer.

IP Address: a number assigned to a device connected to the internet.

Personal Data: any information that can identify an individual directly or indirectly.

Service: refers to the platform connecting therapists and clients.

Third-party services: refers to service providers, advertisers, and partners.

Website: https://www.theraply.online 

You: any user of the Service.

 

What Information We Collect

We collect information from you when you:

• visit our website

• register an account

• book or purchase services

• subscribe to communications

• fill out forms or surveys

We may also collect technical data such as IP address, browser type, and device information.

 

How We Use Your Information

We may use your information to:

• provide and operate the Service

• manage bookings and payments

• improve user experience

• communicate with you

• comply with legal obligations

 

Legal Basis for Processing (UK GDPR)

We process your personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018, based on:

• your consent

• performance of a contract

• legal obligations

• legitimate interests

 

Third-Party Data Collection

We may receive information about you from:

• social media platforms

• service providers

• analytics partners

You can control your data through the privacy settings of those platforms.

 

Sharing of Information

We may share your information with:

• service providers (hosting, payments, email services)

• analytics providers

• affiliated companies

We may also disclose your data:

• where required by law

• to protect our rights or users

• in case of disputes or legal claims

 

Email Communications

By providing your email address, you agree to receive communications from us.

You may unsubscribe at any time using written notice to contact@theraply.co.uk.

We do not send unsolicited spam.

 

Data Retention

We retain your personal data only as long as necessary to:

• provide the Service

• comply with legal obligations

After this, data is securely deleted or anonymised.

 

Data Security

We implement appropriate security measures, including:

• restricted access

• secure servers

However, no system can guarantee absolute security.

 

International Data Transfers

Your data may be transferred outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

 

Your Rights Under UK GDPR

You have the right to:

• access your personal data

• correct inaccurate data

• request deletion

• restrict or object to processing

• request data portability

You may exercise your rights by contacting us at: contact@theraply.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office

 

Updates or Deletion of Information

You may request to:

• update your personal data

• delete your account

• modify communication preferences

We may retain certain data where legally required.

 

Staff and Therapist Data

If you are a therapist or applicant, we collect information necessary for onboarding, compliance, and provision of services through the platform.

 

Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity.

 

Affiliates

We may share your information with affiliated entities under the same privacy standards.

 

 

Governing Law

This Privacy Policy shall be governed by the laws of England and Wales.

 

Your Consent

By using our Service, you agree to this Privacy Policy.

 

Links to Other Websites

Our Service may contain links to third-party websites. We are not responsible for their content or privacy practices.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: contact@theraply.co.uk